Request in 4 steps
We check your order and ask you for a few photos. No emails to write, no replies to wait for.
First of all:check the tag
If it's cut, broken or tampered with, we can't accept the exchange or the return. As long as it's still on, you keep all your options.
It's in the subject line of any of our emails, and on the shipping label.
It has to be the same one you used to place the order.
You have 14 calendar days from the day your order arrives. That countdown stops the day you open your request.
